Sample Template Example of Broken Product Complaint Letter Format in Word / Doc / Pdf Free Download
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Letter / Email To Supplier / Vendor For Damaged Material / Goods Return
[DATE, ex. Wednesday, June 11, 2015]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
After limited use of your
[PRODUCT(S), ex. A45 compressor], which we purchased on [DATE, ex. June 1, 2015]
(a copy of the sales receipt is enclosed), I’m afraid that it has unexpectedly
failed. [STATE NATURE OF MALFUNCTION(S),
ex. Although the compressor does begin to operate upon starting, it ceases
operation within five minutes and emits mass amounts of smoke.]
I regret that we are unable to
bear the delays involved in repairing or replacing the product{s}. Since I know of your good reputation for customer
satisfaction, however, I am confident you will process our return at your
earliest convenience. [STATE HOW PRODUCT(S) WILL BE RETURNED, ex. I will immediately ship the compressor and
documentation to you via express mail.]
[STATE HOW YOU WOULD LIKE CREDIT TO BE HANDLED, ex. Please forward a
refund check to us at your earliest convenience.]
As I am certain that this
malfunction is not characteristic of the high quality of your products, I look
forward to the possibility of doing business with you in the future.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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